Return and Exchange Policy
Effective Date: 04.09.23
SECTION 1 - Introduction
Thank you for choosing GHOHAR FASHION for your dress purchase. We take pride in offering high-quality dresses and are committed to ensuring your satisfaction with your order. However, we regret to inform you that, in most cases, we do not accept returns or exchanges for dresses. This policy is in place due to the nature of our products and our commitment to maintaining the highest standards of hygiene and quality.
SECTION 2 - No Returns or Exchanges
As a general rule, we do not accept returns or exchanges for dresses unless there are exceptional circumstances. This policy is implemented for several reasons:
Hygiene and Quality Assurance: Our dresses are carefully inspected for quality and hygiene before shipment. Once a dress has left our facilities and has been in the possession of a customer, we cannot guarantee its condition.
SECTION 2.1 - Please be advised that our handcrafted dresses may contain intricate stone work, and while we take utmost care in their creation, we cannot be held responsible for any missing stones due to the nature of handcrafted items
Variability in Fit and Style: Dress fit and style preferences can vary greatly among individuals. What may fit one person perfectly may not be suitable for another. Therefore, we encourage customers to refer to our size chart and fit guide (provided during the purchase process) to make informed decisions.
Customization and Made-to-Order Dresses: For dresses that are customized or made-to-order based on specific measurements, we are unable to accept returns or exchanges due to their unique and tailored nature. Please ensure that you provide accurate measurements and preferences when placing such orders.
SECTION 3 - Exceptions to the Policy
While we generally do not accept returns or exchanges for dresses, there is a exceptional circumstances in which we may consider a return or exchange:
Incorrect Item Received: In the event that you receive the wrong dress, please contact us within 2-3 Working days of receiving the item, and we will arrange for the correct dress to be sent to you at no additional cost.
SECTION 4 - How to Contact Us
If you believe your situation qualifies for an exception to our no-return and no-exchange policy, please contact our customer support team at [Customer Support Info@ghoharfashion.de or +49 176320246. They will guide you through the process and provide instructions on how to proceed.
SECTION 5 - Disclaimer
We reserve the right to amend, modify, or update this Return and Exchange Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
We appreciate your understanding of our return and exchange policy. At GHOHAR FASHION, we are dedicated to providing you with high-quality dresses and exceptional customer service. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.
Thank you for choosing us for your dress needs.
Sincerely,
Mohsen Ghohary, Owner, Ghohar Fashion, Info@ghoharfashion.de