Answers to the questions we hear most often. For anything not covered here, our atelier team is a message away.
Are GHOHARY pieces made-to-order?
Yes. Every GHOHARY piece is handcrafted to your order in our Deira, Dubai atelier. Online orders are produced in the closest size from our size chart; production typically takes four to six weeks from the moment your order is confirmed. Bespoke measurements are reserved for couture commissions placed in person at the atelier.
Can I return or exchange my order?
Because each piece is made individually for you, all sales are final. We do not accept returns, exchanges, or refunds. Please review our Returns & Policy and our Size Guide before purchasing, and reach out on WhatsApp if you would like a personal fitting consultation.
How long does delivery take?
Ready-to-wear orders ship within 2 to 4 business days and arrive within 2 to 12 business days depending on your destination. Made-to-order pieces ship after construction (4 to 6 weeks). See our Shipping & Delivery page for region-specific windows.
Do you offer custom designs or private consultations?
Yes. We welcome bespoke commissions and private fittings at our Deira, Dubai atelier. Please book an appointment or message us directly on WhatsApp.
Can I ship to a country not listed at checkout?
We ship to most countries worldwide. If your destination is not available at checkout, please contact us on WhatsApp and we will arrange a custom courier quote.
How should I care for my GHOHARY piece?
All pieces are dry clean only. We recommend storing in a cool, dry place away from direct sunlight. For beadwork and embroidery, specialist couture dry-cleaning is advised.
Do you work with wedding parties or bridal groups?
Absolutely. We regularly dress the bride, mother of the bride, and bridal party from a single commission. Please reach out to our atelier to arrange a group consultation.
How do I contact GHOHARY?
The fastest way is WhatsApp. You can also email s.ghohary@gmail.com or visit us at the atelier by appointment in Deira, Dubai.